Frequently Asked Questions
We aim for a fast efficient service and dispatch all orders, where items are in stock and ordered before 2pm (Mon-Fri), for next working day delivery. This can be confirmed by consignment numbers that can be provided to you on request so that you can track your order. If you require a special delivery service e.g. Saturday delivery this can be arranged at extra cost so please do not hesitate to ask.
Our minimum carriage is set at £10. However, we appreciate that certain products are relatively light and can be sent for a lot less using Royal Mail’s First and Second Class services. This is especially useful for sundry items such as labels and posters. We will endeavour to find the best delivery solution for you. If we can reduce the cost of carriage we will and would be happy to quote for carriage before you place an order to ensure that you are completely satisfied with the cost.
We have years of experience serving international customers. Goods sent overseas will not be subject to UK VAT and we are able to either prepare packages for collection from our warehouse in London or alternatively arrange shipping with a reputable agent or agent of your choice. Please contact us with your exact requirements and a dedicated member of our team will assist you with your enquiry.
Customers are always welcome to collect or arrange for collection of goods directly from our shop in London. You can enquire about stock levels either by email or phone and we can have your goods ready for collection during our normal business hours: Monday – Friday 9am – 6pm and Sunday 9am – 2pm.
Quantity discounts are available on a number of our items. Please contact us with your exact requirements and one of our team will provide a personalised quotation.
Price Match Policy
With over 30 years of experience in the shopfitting industry we consider ourselves to be competitive and operate a price match policy on all of our products. If you find the same product cheaper elsewhere we would be happy to beat or match the price provided the item is available and in stock at our competitor. All we ask is that when comparing prices we are compare like with like.
We are an established bricks and mortar business and not just a web page. Images can be deceiving and we will only sell products we are 100% satisfied with as our customers can always complain to us in person if we let them down. Unfortunately the same cannot be said about some web only businesses.
Please make your request for price match before placing your order as retrospective price matching is not possible.
Refunds & Exchanges
Refunds and exchanges are available if you are not completely satisfied with your purchase. All we ask is that you contact us by phone or email quoting your order number within 3 days of receiving your goods. Please note that this does not apply to bespoke and personalised products. Further information concerning our Refunds and Exchange policy can be found in our Terms & Conditions.
Charlies Shopfittings has been supplying charity shops since inception. We believe strongly in supporting charitable causes and always welcome the opportunity to assist with the shopfitting requirements of charity shops. Special terms and discounts are available for UK registered charities so please do not hesitate to contact us if you feel we could be of assistance.